Terms of Service

1. Scope of Agreement

These Terms of Service govern the engagement between SANSE DIGITAL (“Agency”, “we”) and the subscribing business or client (“Client”, “you”) for creative subscriptions, paid advertising management, social media management, and website development services.

2. Creative Subscriptions & Deliverables

Creative subscriptions provide an agreed allocation of AI-assisted video ad concepts, short-form scripts, and video formats each calendar billing cycle (e.g. 4, 8, or 12 deliverables). Specific formats, turnaround timelines, revision limits, and platform specifications are set out in the agreed client schedule.

Deliverables do not roll over across subscription cycles unless explicitly confirmed in writing.

3. Local Client Pricing & Subscription Terms

Local Client Pricing is an introductory tier offered to selected early clients in exchange for qualitative feedback and permission to feature selected approved creative work in the Agency portfolio. Where agreed, the founding price is locked for the initial six (6) months of continuous subscription, after which standard pricing applies with prior notice.

4. First-Month Satisfaction Guarantee

Our first-month creative satisfaction guarantee applies strictly to creative subscription deliverables:

• If your first batch of creative deliverables fails to meet the agreed brief, you must notify us in writing within seven (7) days of delivery.
• We will conduct the agreed revision rounds to rectify the creative concerns.
• If the deliverables still fail to meet the written brief, you may request a refund of your first month's creative subscription fee.
• The guarantee does not apply to advertising metrics, leads, click-through rates, ROAS, virality, or sales, which depend on market conditions, client offers, and third-party platforms.

5. Third-Party Advertising Spend & Disclaimers

Meta (Facebook/Instagram) advertising spend is paid directly by the Client to Meta via the Client's business ad account. Agency service fees do not include ad spend. We make no warranty or guarantee of specific commercial results, conversion counts, or advertising returns.

6. Intellectual Property & Usage Rights

Upon receipt of full payment, the Client receives a commercial licence to deploy the delivered advertising assets across agreed digital channels. Ownership and licensing of third-party assets, stock media, software, and AI model outputs are governed by respective third-party terms and statutory licensing conditions.

7. Governing Law

These Terms and any dispute or claim arising out of them are governed by Scots law, and the Scottish courts have exclusive jurisdiction.